Placeholder Customer Care Coordinator
FREE SHIPPING ACROSS CANADA ON ORDERS OVER $299
  • Contact Us Quote me
    • FREE SHIPPING OVER $299

              Job Title: Customer Care Coordinator

              Location: Mississauga, Ontario

              Job Type: Full-time

              Responsibilities:
              Customer Care:

              - Respond promptly to customer inquiries via phone, email, and chat.
              - Provide accurate information regarding products, services, and order status.
              - Address and resolve customer concerns with a customer-centric approach.

              Customer Service (Sales Channels):
              - Manage customer service across various sales channels.
              - Handle claims and issues efficiently to ensure customer satisfaction.
              - Monitor and respond to customer reviews and ratings.
              Phone Call Distribution:
              - Manage and distribute incoming customer service calls.
              - Ensure prompt and professional handling of customer inquiries.
             - email Marketing (Klaviyo):
              - Coordinate and execute email marketing campaigns using Klaviyo.
              - Segment and target customers for personalized communication.
              Reviews & Loyalty Program:
              - Monitor and manage customer reviews on various platforms.
              - Contribute to the development and execution of customer loyalty programs.
              In-Store and Phone Sales to Small Clients:
              - Assist small clients with in-store and phone purchases.
              - Provide product information and recommendations to enhance sales.
              Assisting with Day-to-Day Operations:
              - Collaborate with cross-functional teams to ensure seamless operations.
              - Contribute to process improvements and efficiency.

              Qualifications:
              Bachelor’s degree preferred
              Proven experience in customer service and coordination roles.
              Familiarity with customer service processes across various sales channels.
              Proficiency in handling phone calls, emails, and live chats.
              Experience with Klaviyo or similar email marketing platforms.
              Strong communication and interpersonal skills.
              Ability to multitask and prioritize tasks effectively.
              Sales experience, particularly in dealing with small clients, is a plus.
              Bilingual (English/French) an asset.

              If you are a customer-focused individual with excellent communication skills            and a passion for delivering outstanding service, we invite you to join our                  team. Please submit your resume and cover letter outlining your relevant                  experience to info@vodaland.ca

              Vodaland Canada is an equal opportunity employer. We encourage                            applications from candidates of all backgrounds and experiences.