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    Refund & Returns

    Returns:

    • Our policy lasts for 30 days.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original package.

    Refunds:

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Orders that were paid for by credit card and then returned due to a reason not caused by negligence of Vodaland Canada will receive a deduction of 3% from the refund for the credit card charge.

    Late or missing refunds (if applicable):

    • If you haven’t received a refund yet, first please check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted (5-7 working days).
    • Next, please contact your bank as there is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us.

    Exchanges (if applicable):

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vodaland.ca and send your item to Vodaland Canada Inc., 3-855 Matheson Blvd E, Mississauga, ON L4W 4L6.

    Shipping:

    To return your product, you should mail your product to Vodaland Canada Inc., 3-855 Matheson Blvd E, Mississauga, ON L4W 4L6.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    Exceptions:

    In some cases and only on our discretion, we can accept returns outside of 30 days. In this case, customers will be charged a 25% restocking fee upon received items back to our warehouse. Returns after 60 days are not accepted.